Shipping policy
Welcome to the shipping policy of Stella Toronto. We deliver to customers across Canada and aim to make the shipping of your order as transparent and smooth as possible. Below you will find information on processing times, delivery times, order cut-off times, and other important shipping details.
Shipping Details
| Step | Duration | Cost |
|---|---|---|
| Order Processing Time | 1–2 Business Days | Free Shipping |
| Estimated Delivery Time | 4–6 Business Days | Free Shipping |
| Total Estimated Delivery Time | 5–8 Business Days | Free Shipping |
Order Cut-off Time: 4:00 PM (EST), Monday to Friday.
Please note that during peak periods, such as holidays, special promotions, seasonal highs, or due to delays with shipping providers, longer delivery times may occur in individual cases. Such delays are beyond our control.
Delivery Area
We currently deliver across Canada. Delivery times may vary slightly depending on the region, shipping volume, and local delivery organization.
Shipping Providers
We work with reliable shipping providers and local delivery partners. The specific shipping provider used may vary depending on the delivery address, package size, and the most efficient shipping route.
Shipping Confirmation and Tracking
Once your order has been shipped, you will receive a shipping confirmation via email. This email will also contain tracking information. You can check the current status of your shipment at any time via our tracking page.
Taxes and Duties
For deliveries within Canada, applicable provincial and federal taxes (GST/HST/PST) will be calculated and applied at checkout based on your shipping address. There are no additional import duties for domestic orders.
Address Changes
If you wish to change your delivery address after placing an order, please contact us as soon as possible at info@stella-toronto.com. We will do our best to accommodate changes, but cannot guarantee this once an order has already been processed or shipped.
Undeliverable Packages
If a package cannot be delivered due to an incorrect or incomplete address, refusal of acceptance, or failure to collect, we reserve the right to charge any resulting return and, if applicable, reshipping costs, or to deduct them from a possible refund, to the extent permitted by law.
Customer Service
If you have any questions about shipping, delivery, or tracking, you can reach our support team at info@stella-toronto.com. We aim to respond to inquiries within 24 hours.
Contact Information
If you have any questions or concerns regarding this shipping policy, please contact us:
- Company Name: Stella Toronto
- Location: Toronto, Ontario, Canada
- Email Address: info@stella-toronto.com
Related Policies
Shipping Policy | Return & Refund Policy | Privacy Policy | Terms of Service